May 20, 2020

The road to re-opening: Guidelines and advice from the industry

As green shoots of recovery begin to appear, how does the travel industry safely re-open its doors? 

At the momentthere’s no worldwide playbook or action plan – so we’ve rounded up some of the best guides and information that’s available. 

The World Travel and Tourism Council represents the interests of all travel sectors internationally. Its Covid-19 hub is broken down into three sections:

  1. Help and support for business members 
  2. Country-specific policies for governments
  3. Assistance and advice for travellers

Guidance for airlines 

IATA, the International Air Transport Association, has dedicated resource page for airlines and air transport professionals, with details on:

  • Entry and exit requirements per country 
  • How to manage health and safety on board 
  • Support for ground handling and pilots 


On a domestic level, Airlines for America has a wealth of resources on what its members are doing to help stop and contain the spread of Covid-19. 

Businesses and travellers can see the latest updates from airlines like Alaska, Delta and Southwest to cargo carriers FedEx and UPS. 

In the UK, the Civil Aviation Authority has an informative page for the industry, passengers and holidaymakers, as well as safety advice and tips of pilots.   

Guidance for hotels 

Triptease has worked with hoteliers to put together a phased checklist called ‘How to re-open your hotel after lockdown’. 

It’s split into three broad phases that closed hotels around the world find themselves in right now - ‘Closed indefinitely’, ‘Preparing to open soon’ and ‘Ready to open’ – each with a set of actions and links to additional resources. 

Triptease also has two free video templates for hotels to download to show how they’re keeping guests safe.  

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HotelFriend is another platform offering guidance for hotel owners and workers. The website leveraged its IT knowhow for an article on how hoteliers can use technology to re-open safely and quickly. Remote hotel management was emphasised, along with mobile check ins / outs and implementing contactless payment via smartphone.    

As part of its ‘Stay Safe’ initiative, the American Hotel & Lodging Association has produced a set of guidelines for when hotels begin to re-open. It covers: 

  • Employee and guest health 
  • Cleaning products and enhanced protocols 
  • Physical distancing and social interactions 

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Also launching this month is airbnb’s new ‘Cleaning Protocol’, which features enhanced procedures and guidance on how to clean every room in a home. Plus, a new learning and certification programme is being announced to empower hosts and give people more confidence to book. 

Three other useful sites to help hoteliers get back up and running include: 

  • Fuel Travel’s huge list of crisis management articles and resources, which include everything from email marketing to consumer sentiment studies. 
  • Arise’s digital marketing checklist, covering what to say on social, ways to reassure your audience, how to show you’re adapting, and lots more.   
  • Boutique Hotelier’s Covid-19 Hospitality Advice Desk to help businesses bounce back after the crisis. 

Every week, we publish new blogs on how we and the industry are responding and adapting to Covid-19, as well as revealing the latest search and booking data.