At Skyscanner, we’ve been at the forefront of travel tech innovation for years, using the latest solutions to make travel planning and booking as smooth and simple as possible.
That’s why we’ve launched a collaboration with OpenAI, a leading AI research and deployment company, to rethink how we work from the inside out, so we can better serve travellers through AI-powered experiences.
This new collaboration is about building tools that actually make life better for travellers, from savvier search results to more intuitive suggestions and ways to book.
In January 2025, we were a launch partner for OpenAI’s ChatGPT Operator, creating an AI agent that can perform tasks in a web browser, helping users find and compare options.
We've also rolled out ChatGPT Enterprise across the business. It’s now part of the fabric of how we work, and our growing team (we're hiring!) is already using it to move quicker, think bigger and create better.
“It’s Skyscanner’s ambition to become a world-leader in AI travel – and partnering with OpenAI helps get us there faster by weaving ChatGPT Enterprise into our own tools, culture and ways of working. Because the better we get behind the scenes, the better the journey for every traveller.”
Piero Sierra, Chief Product Officer, Skyscanner
Embedding Enterprise into how we work
In April, we flicked the switch on our newest integration with OpenAI, giving every team member access to ChatGPT Enterprise to boost productivity and unlock creativity.
OpenAI’s newest and most advanced reasoning models – OpenAI o3 and o4-mini – bring significant improvements to ChatGPT’s capabilities, especially when it comes to:
- Solving complex, multi-step problems
- Using multiple tools in a single prompt, including search, file uploads and image analysis
- Handling advanced tasks like interpreting data visualisations
Using the most advanced models like o3 and o4-mini, we’re already seeing how ChatGPT Enterprise is changing how we work. From engineering and user research to marketing and brand, it’s helping us to:
- Save time on everyday tasks, like writing emails, summarising documents and pulling together reports
- Generate ideas, from brainstorming concepts and campaign ideas to solving problems and getting ‘unstuck’
- Create content, including presentation outlines and first drafts
- Simplify data analysis, with clear summaries of complex trends and insights that are easy to understand
- Generate snippets and debugging code, plus creating explanations for technical concepts
- Dive deep, such as synthesising research or wrangling large amounts of information
“Skyscanner is a standout example of how adopting cutting-edge AI can significantly benefit employees and customers alike. By integrating ChatGPT Enterprise and collaborating directly with OpenAI on innovative tools like Operator, they enable their teams to work smarter and give travellers smarter, more intuitive ways to plan and book their journeys.”
Nicolai Skabo, EMEA Head of Sales, OpenAI
Working together at the launch of ChatGPT Operator
Skyscanner was also among the first companies to launch with Operator, the AI agent released in January 2025, which uses its own browser to perform tasks for ChatGPT Pro users.
Operator looks at a webpage and interacts with it: scrolling, clicking and typing like a human would. Operator works on a user’s behalf and can be asked to do tasks like ordering groceries, buying concert tickets, booking a taxi, or searching for flights, hotels and trip activities, to help people save time and automate repetitive tasks.
For travellers, it can handle tasks like:
- Finding the cheapest flights to the Caribbean in February
- Comparing flight prices for different airlines from NYC to Buenos Aires
- Showing flights with layovers in Hong Kong from London to Sydney
We’re only at the beginning of what’s possible – but the direction is clear. Smarter tools. Fewer browser tabs. Less time tackling data. And more time for our people to do great work. All in service of providing the best possible experience for our travellers.
Take a further look at Operator right here.
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