April 20, 2020

Flexible Fares: Helping travellers identify flexible booking options

We’ve introduced a number of ways to help travellers identify flexible flights and
hotels across our site and app.

These new features highlight which partners have policies allowing people to book
and then cancel or amend their trip at a later date.

‘Flexible ticket’ icons

‘Flexible ticket’ icons on our dayview page show travellers which airline or hotel bookings can be cancelled or amended often at no extra cost.

A flexible ticket option in the flight search results page, showing a traveller that this flight can be cancelled or changed for free

Here's how it looks in action

‘Flexible Filters’ for airlines and hotels

Our 'Flexible Filters' on the left side of dayview – when clicked – will instantly filter out the booking options that don't have flexible policies. 

This is an entirely new feature for flights during Covid-19. It has already existed for our Hotels vertical but we’ve recently improved its visibility.

Once a traveller selects a flight, they can read more about the airline's specific policy by clicking on the highlighted link in the booking panel.

A flight booking panel showing the outbound and return date and time, with the flexible airline policy underneath.

And here's what it looks like on our hotels page. 

Roll out

This new feature has been live since 16th April in all markets for desktop and mobile web, with our app version being launched soon. 

Integrate your Flexible Fares

We get our flexible fare data from RouteHappy, a division of ATPCO, which has created a temporary API during Covid-19. 

If you represent an airline and would like your flexible policies to be included and surfaced to travellers, please contact Seth Anagnostis from RouteHappy on sanagnostis@atpco.net.